FREQUENTLY ASKED  

If you have any questions not answered below, please feel free to Contact Us!

General

Where are you located?

The Ummatis is located in Karachi, Pakistan and all orders are shipped from our location.

Does themmatispk.store have a retail store that is open to customers?

We operate entirely online so all orders are taken through our website and shipped to you directly.

Customer Accounts

Do I have to create an account or can I just checkout as a guest?

We have a checkout option as guest but we recommend customers to create an account.  By creating a customer account you are able to save your cart, wish-lists and favourite products and place orders quickly and easily without having to re-enter your information.  You can also view your order history and submit returns.

 How do you use the information I provide when I create an account?

 The Ummatis never sells or shares any information about you with any third party. Any information you provide to us is kept strictly confidential and is used only by us to serve you.

Since we use payment processors we also do not have access to any of your financial information such as your credit/debit card number and we also do not store any of your financial information on our end.  For more details please read our Privacy Policy.

Ordering

How do I place an order?

 To place an order please add the items you want to purchase to your shopping cart. You can do this by selecting the size or color of the item (if applicable) and clicking 'Add to Cart' on the product page.  Once you've added all your items, click 'Checkout' to go through the checkout process.  You will be asked to enter your address and payment information during checkout.  For assistance with placing an order please feel free to Contact Us

Is it safe to shop on your site?

 We take every precaution to protect our users' information. Customers can rest assured that any personal information entered on our site is secured and encrypted. Our entire site (all pages) are secured using strong SSL encryption with the latest encryption standards. While on our site, you will see a lock icon next to the address bar of most Web browsers - this identifies the security status of our site.

How do I cancel or change an order?

You may be able to cancel or change your order if it still has a pending or processing status.  Please  Contact Us here or by replying to your order confirmation.  We will do our best to make the changes you request. Unfortunately, if your order has already been shipped we are no longer able to make changes or cancel it.

 Our Clothing

Do you take custom orders?

 We can't accommodate custom orders at this time but we are constantly adding new styles so please Contact Us and let us know what you're looking for and it may be something we design in the future.

Shipping

How much is shipping?

Flat rate shipping is Rs 200/- for all cities

Please see Shipping Guide for more information.

We do our best to offer low shipping rates while still providing quick delivery times.  We do not profit off shipping and instead we pay part of the cost ourselves to keep the rates as reasonable as possible.

Do you ship internationally?

 We currently only operate in Pakistan

 How long will it take for me to receive my order?

The standard delivery time is 3-7 working days.For urgent delivery kindly contact us